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Terms and Conditions
Introduction
- These Terms and Conditions govern your use of our waist training products and services at Snatched Baby by accessing or using our waist training products, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, you may not access or use our products and services.
Non-Refundable Policy
- Due to the nature of our waist training products, which mould around the wearer's shape, we operate a non-refundable policy. This policy is in place for both customer satisfaction and health and safety reasons. Once a waist trainer has been purchased, refunds will not be provided.
Exchange Policy
- We do allow exchanges for the correct size, provided the waist trainer is returned to us in its original condition. The decision to exchange the product is subject to our assessment of its condition upon return. We reserve the right to refuse exchanges if the product is not returned in its original condition.
Evidence Requirement for Exchanges
- To process an exchange, we may require digital evidence such as a picture to verify that the waist trainer is in the same condition as when it was purchased. This is to ensure fairness and adherence to our exchange policy
Return Shipping Fees
- Customers are responsible for the shipping fees associated with returning products for exchanges. We do not cover return shipping costs. The customer is responsible for ensuring the safe and timely return of the product to us.
Delivery
- We offer free delivery on purchases made through our website or designated sales channels within the UK. However, delivery charges apply for International and EU countries. Please refer to our shipping rates for more information on delivery charges to your specific location.
- We do not offer free delivery on returns. Delivery fees for returns are the responsibility of the customer.
Modification of Terms
- We reserve the right to modify these Terms and Conditions at any time without prior notice. By continuing to access or use our products and services after such modifications, you agree to be bound by the updated Terms and Conditions.
Contact Us
- If you have any questions about these Terms and Conditions, please contact us at snatchedbaby@snatchedbaby.com
- By purchasing and using our waist training products and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Return and Refund Policy
Returns
At Snatched Baby, we strive to ensure customer satisfaction with our waist training products. However, please note that all sales are final, and we do not offer refunds. We only accept returns within two weeks of the purchase date.
Return Eligibility
Returns are only accepted within two weeks of the purchase date. After this period, all sales are considered final, and returns will not be accepted. To be eligible for a exchange, the waist trainer must be unused and in the same condition as when it was received. We reserve the right to refuse returns if the product does not meet these conditions.
Exchange Policy & Process
We offer exchanges for the correct size within the two-week return window.To initiate a exchange, please contact our customer service team to request a return authorization If you wish to exchange your waist trainer for a different size, please reach out to our customer service team for assistance. Please note that we require a digital picture of the waist trainer as proof of its condition before processing the exchange. Exchanges will not be accepted without this digital evidence. Once authorized, you will be responsible for covering the return shipping costs.
Sizing Assistance
To avoid the need for returns or exchanges, we encourage customers to reach out to us for sizing guidance prior to placing their order. Our team is here to help you find the perfect fit and ensure satisfaction with your purchase. If you order the wrong size without seeking guidance, any subsequent return or exchange will be at your discretion.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact our customer service team at snatchedbaby@snatchedbaby.com We are here to assist you and ensure a positive experience with our products.
By making a purchase from Snatched Baby, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.
